technical services


Applications Systems Analyst (REMOTE)

Posted 5 months ago

Job ID - 471

Knoxville, TN | Applications Systems Analyst | Full time

We are actively recruiting a Applications Systems Analyst for our client in Knoxville, TN. This position is a remote long-term contract. Due to client request, qualified candidates must be eligible to work in the United States without sponsorship.



  • Ensure that support requests are handled in a timely manner commensurate with the urgency of the ticket; both in your own work and by other staff.
    • When appropriate, teach users how to most effectively use the applications the  group supports.
    • Troubleshootot and resolve application(s) issues or escalate to the appropriate group
    • Help identify root cause for software bugs by identifying abnormalities in data and/or application logs.
  • Build solid relationships with the business teams to understand new feature requests and to determine a solution to their underlying problem or need.
  • Work with our Data Services group to make corrections to data, when that data is not changeable through the application.
  • Prepare metrics that characterize how the software support and maintenance activities of the group are operating.
  • Functional knowledge of the application(s) supported and interdependencies


  • Development experience with Java framework
  • AWS infrastructure/framework/cloud applications
  • Experience with building complex applications using Web Services architecture 
  • Experience with building/troubleshooting REST services
  • Experience with continuous deployment tools and automation
  • Understanding of underlying architectural principals and possible break points in complex and distributed business workflows that are crossing multiple applications/services 
  • Experience with Monitoring tools and data analysis
  • SQL skills


  • Bachelor's degree 
  • 3 years of Systems Administration experience
“Equal Opportunity Employer/Veterans/Disabled”

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