865-444-7122

Job

IT Field Support Technician

Posted 1 week ago

Job ID - 454

Orlando, Vero Beach, Miami, FL | IT Field Support Technician | Full-Time

 

We are actively recruiting an IT Field Support Technician for our client in the Orlando, Vero Beach, Miami, FL areas. This position will be a remote based role that will travel to support approximately 36 client sites. This position is a direct-hire, and will interview quickly. All equipment and vehicles will be provided to the technician. This individual will be responsible for providing the primary support of hardware and software solutions deployed in various retail locations.

 

Essential Functions:

  • Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users computer performance
  • Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
  • Logs and tracks issues using problem management database, and maintains history records and related problem documentation
  • Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
  • Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
  • Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
  • Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
  • Coordinates preventative maintenance and vendor services as necessary
  • Participates in creation and maintenance of IT standards and procedures
  • Low voltage wire pulling and termination
  • Installing multimedia devices
  • Racking and Stacking network equipment

 

Experience:

  • Cabling / cable pulling
  • Networking/installation
  • PC support/imaging
  • Wireless technologies
  • Construction
  • Cloud-based technologies
  • Ticketing systems such as BMC or ServiceNow

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