We are actively recruiting a Helpdesk Specialist for our client in Knoxville, TN. This position is a year long contract. Due to client request, qualified candidates must be eligible to work in the United States without sponsorship.

Responsibilities:

• Works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements as they pertain to changes in business requirements, processes and information systems
• Influences the architecture, design and implementation of IT to ensure the availability, confidentiality and integrity of data
• Conducts technical implementation, configuration, monitoring, audit, administration and support
• Analyzes end user work processes and requirements to determine requirements
• Participates in client/user meetings and assists in presenting issues and solutions both orally and in writing
• Performs specific tasks while utilizing prescribed information systems methods
• Assists with executing and customizing project technical automation plan and testing the data integration of new releases
• Coordinates, supports and evaluates the implementation of new automation modules and tools
• Assists with database software and tools installations, upgrades, migrations and monitoring
• Assists with management of database space management, application, refreshes, backup and recovery
• Codes and debugs software applications in accordance with the Software Development Methodology Framework, Enterprise and Application Architecture, and the Software Development Standards
• Analyzes, maintains and implements (including performance maintenance and timing) existing software applications and develops programming specifications from business requirements
• Creates design specification, test plans and automated test scripts for individual work scope
• Assists in developing test procedures and plans for project developed software applications and creates and records test scripts for use with automated software testing tools
• Performs manual and automated testing of software functionality and performance, maintains testing defect tracking work process and implements source code controls
• Assists in the performance of audits to assure compliance to software quality assurance/quality control procedures and documentation requirements; helps provide an understanding of the Software Development Methodology Framework

Qualifications:

• Associates Degree in Information Technology
• Up to 8 years of experience
• Ability to obtain a US Security Clearance 
• Must be a US Citizen