865-444-7122

Job

Customer/Desktop Support

Posted 2 months ago

Job ID - 281

Kingston, TN | Customer/Desktop Support | Full-Time

We are actively recruiting a Customer/Desktop Support professional for our client in Kingston, TN. This professional will be joining a team of 3 that is a part of the Project Development team. They will be responsible for handling customer support calls from the client’s customers so they must be able to think through and articulate the issues quickly and professionally.  At times, they would be able to assist the development team with on-going projects. This is a direct hire opportunity and is interviewing quickly. Due to client's request, qualified candidates must be eligible to work in the United States without sponsorship.

 

Responsibilities/Experience:

  • Excellent verbal/written skills. Will be sending emails, correspondence, and phone support for clients which will likely be software administrators.
  • Calls will range from forgot password to user error
  • Ability to think and articulate on your feet
  • Multi-tasker
  • Communicating with end-user needs to developers
  • Be able to understand software and applications
  • Answer and troubleshoot basic questions
  • Record contacts/notes in system. Our client currently uses Zoho for tickets/notes

 

Qualifications:

  • 1-2 years experience
  • An Associate's Degree (A.A.)

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